• Returns & Exchanges

  • Free returns and exchanges for orders within the USA. 
  • We are happy to accept returns on any garment that is unworn, still fitted with all security tags and labels that have not been removed or tampered with, and that is despatched to us within 14 days of purchase.
  • Please follow the return instructions on the returns sheet enclosed with your package and mail it back to us within 14 days of receipt. 
  • Please remember to indicate if you would like a refund or exchange. If you would like an exchange please remember to identify what item you would like in exchange. 
  • Sale items are final sale.
  • Items should be returned new, unused, and with all Elizabeth Alcala and security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. 
  • International orders are final sale and not eligible for refund or exchanges.
  • All of the baby onesies and T-shirts are final sale and not eligible for refund or exchanges